Online Appointment System Eliminates Need to Wait in Line for Immigration Information
Boston, Mass— Calling InfoPass a customer service milestone, U.S. Citizenship and Immigration Services (USCIS) today formally opened the Internet-based appointment system to residents of the Massachusetts area. This launch is part of a national effort to implement InfoPass in all 33 USCIS District Offices in the country, including all 34 Sub-Offices by early September 2004. With InfoPass, the public can go online to schedule a date and time to meet with an immigration information officer, avoiding the need to wait in line. InfoPass first debuted in Miami last year and has eliminated the lines in that office completely.
Traditionally, customers had to contend with long lines and waiting times in order to speak with an would begin lining up outside USCIS District Offices at dawn to speak to an Immigration Information Officer.
“This is another important stride for USCIS in our commitment to offer customers world class service,” Director Dennis Riordan said. “We are using updated technology to improve the experience for our customers by enabling them to schedule an appointment that is convenient for them on their own time.”
InfoPass is now offered in 12 languages including: Arabic, Chinese, Creole, English, French, Korean, Polish, Portuguese, Spanish, Tagalog, Russian, And Vietnamese. USCIS plans to add additional languages in the future.
“Now that we have InfoPass, people who visit our offices can be assured they’ll get the assistance they need in a timely and efficient manner,” said Director Riordan. “InfoPass is a customer friendly tool that allows customers the flexibility to schedule an appointment with a USCIS information officer at a time that is convenient for them and their families.” USCIS Customer Service Options Online InfoPass is one of several USCIS innovations designed to make immigration services more
convenient and accessible for the general public. USCIS also offers E-Filing that allows customers to go online to file for an immigration benefit. E-Filing currently supports eight of the more frequently used forms that account for over 50% of applications filed each year. By the end of 2006, E-Filing will support 12 forms that account for over 90% of the applications filed yearly.
Customers may also go online to check the status of their pending application, and build a portfolio of up to 100 cases to check. USCIS also offers customers e-mailed updates when the status of their case changes.