Online Appointment System Eliminates Need to Wait in Line for Immigration
HOUSTON - Calling InfoPass a customer service milestone, U.S. Citizenship
and Immigration Services (USCIS) today formally opened the Internet-based appointment
system to residents of the Houston area. This launch is part of a national effort
to implement InfoPass in all 22 USCIS District offices around the country, including
all 34 Sub-Offices by early September 2004. With InfoPass, the public can go on-line
to schedule a date and time to meet with an immigration officer, avoiding the
need to wait in line. InfoPass first debuted in Miami last year and has eliminated
the lines in that office completely. Traditionally, customers would begin lining
up outside USCIS District Offices at dawn to speak to an Immigration Officer.
USCIS Director Eduardo Aguirre predicts that InfoPass will ultimately mean the
end of the line to wait in line all together.
“This is another important stride for USCIS in our commitment to offer customers
world class service,” Director Aguirre said. “We are using updated technology
to improve the experience for our customers by enabling them to schedule an appointment
that is convenient for them on their own time.” InfoPass is now offered in 12
languages including: Arabic, Chinese, Creole, French, Korean, Polish, Portuguese,
Spanish, Tagalog, Russian, and Vietnamese. USCIS plans to add additional languages
in the future. “Now that we have InfoPass, we are certain that our customers will
get the assistance they need,” said USCIS Director for the Houston District office,
Hipolito Acosta. “InfoPass is a customer friendly tool that will allow our customers
to take control of their own schedules.”
USCIS Customer Service Options Online
InfoPass is one of several USCIS innovations designed to make immigration services more convenient and accessible for the general public. USCIS also offers E-Filing that allows customers to go online to file for an immigration benefit. E-Filing supports eight of the most frequently used forms that account for more than 50% of applications filed each year. By the end of 2006, E-Filing will support twelve forms that account for over 90% of the applications filed yearly. Customers may also go online to check the status of their pending applications, and build a portfolio of up to 100 cases to check. USCIS also offers customers e-mailed updates when the status of their case changes. Customers may access all USCIS Internet-based services on www.uscis.gov. For any additional information you can also call the National Customer Service center toll-free telephone at 1-800-375-5283.