The U.S. Citizenship and Immigration Services (USCIS) has announced efforts to
expand and improve contact services for customers to obtain important information
and assistance on the E-Verify program.
E-Verify will expand the available hours for customers to accomplish program support
by utilizing the USCIS National Customer Service Center (NCSC). Employers and
others requesting information on E-Verify can contact the program through NCSC
by calling the E-Verify program number at (888) 464-4218 from 8 a.m. until 5 p.m.,
Monday-Friday, regardless from which time zone the call originates.
By using a 'tiered' call handling process through the National Customer Service
Center, USCIS is able to reduce wait times for customers. Routine calls will be
handled by agents assigned at the NCSC, while more complex issues will be transferred
directly to analysts assigned to the USCIS E-Verify program in Washington, D.C.
In the near future, USCIS will offer additional access methods for E-Verify customers.
In addition, USCIS will proactively call new E-Verify customers within 24-48 hours
of registration to offer additional information and instructions.
E-Verify, formerly known as the Basic Pilot employment eligibility verification
program, is a free Web-based system that allows participating employers to electronically
verify the employment eligibility of newly-hired employees. The program electronically
compares new employee information taken from the Employment Eligibility Verification
Form (I-9) against more than 425 million records in the Social Security Administration's
database and more than 60 million records in the Department of Homeland Security's